it really depends Rob
What fly shop you're talking about. I rarely frequent them, unless I'm in dire need of something that will I don't have time to wait for it to be shipped. For the most part, I'm rarely catered to, to the degree you're talking about. I can only name you 3 shops though that I've been in. 2 of them I have more years of experience fishing then all their staff combined for the quarry I prey. In fact, normally they're the ones asking me how's fishing, and where I've been. I'm normally the one asking them why they don't carry a certain product, and then them lacklusterly saying "it'll take a couple weeks to get in, since we need to fill a certain quota to place order". For most part, and this is myself speaking ONLY, I've received NOTHING from a fly shop but the products I've purchased from them. Normally leaving the fly shop with more info in their knowledge bank then they had before I came in. Case in point. Walked into a local fly shop last year. Needed some materials for a rush job on some flies I needed for salmon season. I always bring fly rod with me on my job so I can fish on lunch break. Guy behind counter figured I was tying salt patterns and asked where I was going. Told him about my job related fishing. Just BS'd a bit, didn't mind telling him where I was going since it's filled with guys anyways and I fish private beaches right by there people can't access. He never heard of place, and I told him where it was at. Sure enough, later that week I saw him fishing where I had told him about catching some resident cutts and silvers. I'd say he gained more then I did.
I won't go into to big of spiel, but fly shops have their place. If one works there at that pay rate, then that's their option. Plain and simple. The level service you get from that person would be the same no matter what the payscale. That's a personal pride aspect, not a job aspect. Can name you tons of guys who no matter what they're paid, will do nothing more then the least they can do (say that 10 times fast lol). If you have a great fly shop (or sporting goods in general) with great service, then it's the employees that make it that way. Very rarely does a company keep talented employees at low pay unless the employees want to be there. Low pay, but with access to discounted gear/materials, and decent hours to fish make for a decent job, especially to those who are single. If I was single with no kids, I'd probably do the same myself. But since I make about 4 times the said "rate" above, I choose to stay where I'm at. That's my choice. And as I said above, I'd give same level of service either way though. I work as hard now at my payscale, as I did when I was a boxboy at a Mom and Pop store in the early 80's. It's a personal pride aspect. Pride/work ethic is everything.
"Good angling ethic is not a monopoly practiced just by fly fisherman" - Bill McMillan