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Old 12-23-2004, 07:37 PM
troutslayerny's Avatar
troutslayerny troutslayerny is offline
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Join Date: Dec 2004
Location: Adirondack Mountains of NY
Posts: 10
Originally Posted by jamie
How do you find Lamsons customer service. Always interested to hear.
The customer service manager is a nice. However, when I asked for a replacement--and I asked for a completely different reel--he said that they would look at mine and decide what needed to be done. I explained that I no longer wanted the Lightspeed because of this recurring problem. He stuck to the reel I have.

So I would have to say my two dealings with Lamson have been cordial but not satisfactory. I guess I did not fully understand the warranty...

I will be buying Galvan reels in the future. That is unless someone here suggests a brand other than Orvis.
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