I like the Diamondbacks. A little heavier than more expensive rods but for the money, I don't think they can be beat.
I'm getting tired of 2 piece rods though, do they have 3 or 4 piece rods now?
As far as service, when I broke my 8 weight last year, they just sent me a whole new rod & tube. I think the turnaround was 2 weeks. Can't complain, I think it would be faster if you asked them to speed it up. I've found Cortlands customer service to be very responsive.