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Roop 09-05-2001 06:27 AM

Redington Customer Service - waders
Just another happy customer.

Bought the breathable waders 3 years ago, after one very abusive season they started to leak - not a surprise. Replaced with the updated version no questions asked.

About a month ago, the 2nd pair developed a leak between the neoprene feet & the vinyl. They told me to do whatever I need to fix it and send them back when I got a chance.

Just received the new pair last night - an updated version. The turn around time was less than a week.

Very impressive. They will now be my first consideration for new gear.


juro 09-05-2001 06:41 AM

Redington seems to be setting a high standard for customer service in the industry! Let's all walk over to their booth next show and let Murph know we appreciate it.

In fact we're lucky that the shops and manufacturers we deal with in FF are generally service-oriented. In that respect, the high prices are well worth it.

jimS 09-06-2001 09:44 AM

Roop, I want to concur with your comments on Redington products. I just received my fourth pair of waders, (three replacements). No questions asked and the response was immediate. The new generation wader appears to be a three-layer laminate that should increase longevity.

While on the subject of Redington products, I have also had excellent service on replacement parts for their reels. Replacement drag washers and updates to their AL series have been sent to me expeditiously by JB (John Brazelton).

Jim Murphy has built a winner on his product line(s), innovation and customer service. Wait til you see their 02 offerings.


Nick 06-14-2002 03:11 PM

Redington Rods Customer Service
Wayfarer 5pc 8wt.

Sent out Monday June 3rd
Recieved Thursday June 13th

I say thats pretty damn rod tube and sock as well.


saltydog 06-28-2002 12:18 PM

:D NICK, any shop that deals in redington will replace from stock,ive do it a number of times in fact BOB.P. broke his an he brouight it in an I handed him another,last week good luck w/your new one. "GOOD LUCK GOOD FISHIN":smokin:

Nick 06-28-2002 12:43 PM

I'll have to remember that! Thanks,

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